Service design2025
TAMM. Government services, simplified.
Overview. TAMM is Abu Dhabi’s unified government-services platform. I designed end-to-end service journeys — such as replacing an Emirates ID for residents and citizens — plus the operations views behind them.
DeliverablesService journey mappingWeb service flows (30+ screens)Operations dashboard viewsForm & status patternsAccessibility review
What I did
Every step obvious, every status clear
Mapped the full service journey, then designed each step so residents always know what is needed, what happens next and where their application stands — with confident confirmation states and related-service suggestions.
- Complete web service flow, from eligibility to confirmation
- Consistent form, summary and status patterns
- Operations views for the team processing applications
- Dark, high-contrast UI aligned to the TAMM system
Outcome. Every step obvious, every status clear.
30+screens designed
1end-to-end service journey
2surfaces: service + ops
✓accessible, consistent patterns
Product designDataviz